UPila

UPila (from "UP" + "pila", Filipino for queue/line) is a live queue-management web app for UPDC. One organizer creates a queue; participants join from their phones by scanning a QR code and watch their ticket number and position update in real time; the organizer advances the "Now Serving" number; and a big-screen board shows the current ticket.

Site URL: replace <UPILA_URL> below with the actual address of the UPila site (e.g. https://upila.up.edu.ph). Wherever you see <UPILA_URL>, use that address.

Who can do what

Role	Needs to sign in?	Can do
Participant (person in line)	No login	Join a queue, see their ticket & position, leave the queue
Organizer (staff running a window)	UP Mail (`@up.edu.ph`)	Create a queue, advance "Next", clear or delete their own queue
Superadmin	UP Mail on the allowlist	View a read-only dashboard of all queues + history

Only UP Mail (@up.edu.ph) Google accounts can create or manage queues.
Each queue is owned by the organizer who created it — only that same account can manage it.
Participants do not log in; joining is anonymous and quick.

For Organizers

1. Sign in

Open <UPILA_URL>.
Click Sign in with UP Mail and choose your @up.edu.ph Google account.
- Non-UP accounts are rejected automatically.

2. Create a queue

After signing in, click Create Queue.
Type a queue name (e.g. "Registrar Window 1") and click Confirm Queue.
You are taken to the queue's Options page.

3. The Options page — 4 links

The Options page (<UPILA_URL>/queue/<id>/options) has four buttons. Each opens in a new tab:

Button	What it's for	Who opens it
Admin Page	Control panel — advance "Next", clear, or delete the queue	Organizer (you)
Display Page	Full-screen "Now Serving" board for a TV/monitor	Put on a big screen
QR Page	Shows the queue name + a QR code	Print or display so people can scan to join
User Page	The join screen	This is what participants see after scanning

Tip: Open Display on the big screen, print or show the QR for people to scan, and keep the Admin tab on your own device.

4. Run the queue (Admin Page)

On the Admin Page (<UPILA_URL>/queue/<id>/admin) you'll see:

Now Serving — the current ticket.
Queue Line — everyone currently waiting, in order.
Action buttons:
- Next — serve the front person and move to the next ticket.
- Clear — empty the line but keep the queue (and its name).
- Delete — remove the queue entirely.

Note: You must be signed in as the organizer who created the queue. If you see "you are not the organizer", you're on a queue someone else created. If you see "Sign in required / session expired", sign in again.

For Participants (people joining the line)

No app and no login needed — just a phone browser.

Scan the QR code shown by the organizer (or open the link they share).
Tap Join.
You'll get a ticket (3 letters, e.g. CVN) and see:
- Now Serving — the ticket currently being served.
- How many people are ahead of you, updating automatically.
When it's your turn, the screen shows "It's your turn!" — proceed to the counter.
Need to leave the line? Tap Leave queue.

Your place is remembered on that same phone/browser. If you close the tab and reopen the same link, you keep your ticket.

For Superadmins (read-only dashboard)

Sign in with a UP Mail that's on the superadmin allowlist.
Open <UPILA_URL>/superadmin.
You'll see all queues with aggregate stats (joined / served / cancelled) and per-queue history.

The dashboard is view-only — it does not let you change any live queue.

FAQ / Troubleshooting

"Sign in with UP Mail" is rejected.: Only @up.edu.ph Google accounts are allowed. Make sure you picked your UP Mail account, not a personal Gmail.

I can't manage a queue — it says I'm not the organizer.: Queues are tied to the account that created them. Sign in with the same UP Mail you used to create it, or ask that organizer to make changes.

A participant's ticket disappeared / reset.: Tickets are tied to the participant's browser. Clearing browser data, switching phones, or the organizer using Clear/Delete will reset it.

The QR code doesn't open the right queue.: Regenerate it from the QR Page of that specific queue. Each QR is unique to one queue.

The Display board isn't updating.: It refreshes automatically. If it looks stuck, reload the page.

Good to know

Real-time: ticket numbers and positions update live; no need to refresh.
Privacy: participants are anonymous — no name or email is collected when joining.
One organizer per queue: only the creator can manage it; there's no shared admin password.