Using UPDC Services: Difference between revisions

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<div class="updc-services-page">
<div class="updc-services-page">
<h1>Using UPDC Services</h1>
<div class="intro">
 
<p><strong>Last modified:</strong> September 25, 2025</p>
 
<p>This section details how users can access UPDC services, utilize our data management tools, and communicate service requests to our team via the support portal.</p>
<p>This section details how users can access UPDC services, utilize our data management tools, and communicate service requests to our team via the support portal.</p>
<div class="section-box">
<h2>📋 Table of Contents</h2>
<ul>
<li><a href="#applying">Applying for UPDC Access</a></li>
<li><a href="#account-application">Account Application</a></li>
<li><a href="#account-renewal">Account Renewal</a></li>
<li><a href="#data-management">Data Management Services</a></li>
<li><a href="#cloud-services">Cloud Computing Services</a></li>
<li><a href="#data-archiving">Data Archiving</a></li>
<li><a href="#user-portal">UPDC User Portal</a></li>
<li><a href="#support">Getting Support</a></li>
</ul>
</div>
</div>


<h2 id="applying">🔐 Applying for UPDC Access</h2>
<h2>Applying for UPDC Access</h2>
 
<p>To access UPDC services, users must first apply for an account. The application process ensures proper access control and resource allocation.</p>
 
<h3>Eligibility Requirements</h3>
<ul>
<ul>
<li>Must be affiliated with the University of the Philippines</li>
<li><a href="/wiki/index.php/Applying_for_UPDC_Access">Applying for UPDC Access</a></li>
<li>Valid UP email address required</li>
<li><a href="/wiki/index.php/Account_Application">Account Application</a></li>
<li>Research or academic project justification</li>
<li><a href="/wiki/index.php/Account_Renewal">Account Renewal</a></li>
<li>Agreement to UPDC Acceptable Use Policy</li>
</ul>
</ul>


<div class="highlight">
<h2>Data Management Services</h2>
<strong>Note:</strong> Applications are reviewed within 3-5 business days. You will receive an email notification once your application is approved.
</div>
 
<h2 id="account-application">📝 Account Application</h2>
 
<h3>Step 1: Initial Application</h3>
<ol>
<li>Visit the <a href="/wiki/index.php/UPDC_User_Portal">UPDC User Portal</a></li>
<li>Click "Apply for Access"</li>
<li>Fill out the application form with your details</li>
<li>Provide project description and resource requirements</li>
<li>Submit the application</li>
</ol>
 
<h3>Step 2: Account Setup</h3>
<p>Once approved, you will receive:</p>
<ul>
<ul>
<li>Account credentials via secure email</li>
<li><a href="/wiki/index.php/Data_Storage">Data Storage</a></li>
<li>Access instructions for your requested services</li>
<li><a href="/wiki/index.php/Data_Processing">Data Processing</a></li>
<li>Initial password (must be changed on first login)</li>
<li><a href="/wiki/index.php/Data_Sharing">Data Sharing</a></li>
<li>Welcome package with documentation links</li>
<li><a href="/wiki/index.php/Data_Archiving">Data Archiving</a></li>
</ul>
</ul>


<h2 id="account-renewal">🔄 Account Renewal</h2>
<h2>Cloud Computing Services</h2>
 
<p>UPDC accounts are valid for one year and must be renewed annually.</p>
 
<h3>Renewal Process</h3>
<ol>
<li>Log into the User Portal 30 days before expiration</li>
<li>Complete the renewal form</li>
<li>Update project information if needed</li>
<li>Confirm continued need for services</li>
</ol>
 
<div class="highlight">
<strong>Important:</strong> Accounts not renewed within 30 days of expiration will be suspended. Data will be preserved for 90 days before permanent deletion.
</div>
 
<h2 id="data-management">💾 Data Management Services</h2>
 
<p>UPDC provides comprehensive data management solutions for research projects.</p>
 
<h3>Available Services</h3>
<ul>
<ul>
<li><strong>Data Storage:</strong> Secure, redundant storage with backup</li>
<li><a href="/wiki/index.php/Virtual_Machines">Virtual Machines</a></li>
<li><strong>Data Processing:</strong> High-performance computing resources</li>
<li><a href="/wiki/index.php/Container_Services">Container Services</a></li>
<li><strong>Data Sharing:</strong> Controlled access and collaboration tools</li>
<li><a href="/wiki/index.php/GPU_Computing">GPU Computing</a></li>
<li><strong>Data Archiving:</strong> Long-term preservation solutions</li>
<li><a href="/wiki/index.php/Batch_Processing">Batch Processing</a></li>
</ul>
</ul>


<h3>Storage Quotas</h3>
<h2>UPDC User Portal</h2>
<ul>
<li>Basic accounts: 100 GB</li>
<li>Research projects: 1 TB</li>
<li>Large projects: Custom allocation available</li>
</ul>
 
<h2 id="cloud-services">☁️ Cloud Computing Services</h2>
 
<p>Access to scalable computing resources for data analysis and processing.</p>
 
<h3>Available Resources</h3>
<ul>
<li><strong>Virtual Machines:</strong> Linux and Windows instances</li>
<li><strong>Container Services:</strong> Docker and Kubernetes support</li>
<li><strong>GPU Computing:</strong> CUDA-enabled processing</li>
<li><strong>Batch Processing:</strong> High-throughput computing</li>
</ul>
 
<h3>Resource Limits</h3>
<ul>
<li>CPU cores: Up to 16 per instance</li>
<li>Memory: Up to 64 GB per instance</li>
<li>Storage: Up to 2 TB per instance</li>
<li>GPU: Available upon request</li>
</ul>
 
<h2 id="data-archiving">📚 Data Archiving</h2>
 
<p>Long-term preservation and access to research data.</p>
 
<h3>Archiving Features</h3>
<ul>
<li>Automated backup and versioning</li>
<li>Metadata management and cataloging</li>
<li>DOI assignment for published datasets</li>
<li>Access control and sharing permissions</li>
</ul>
 
<h3>Data Catalog</h3>
<p>Browse and access publicly available datasets through our <a href="/wiki/index.php/Data_Catalog">Data Catalog</a>.</p>
 
<h2 id="user-portal">🌐 UPDC User Portal</h2>
 
<p>The central hub for managing your UPDC services and resources.</p>
 
<h3>Portal Features</h3>
<ul>
<li><strong>Resource Management:</strong> Monitor usage and quotas</li>
<li><strong>Service Requests:</strong> Submit and track support tickets</li>
<li><strong>Documentation:</strong> Access guides and tutorials</li>
<li><strong>Community:</strong> Connect with other users</li>
</ul>
 
<h3>Accessing the Portal</h3>
<ol>
<li>Navigate to <a href="https://datacommons.up.edu.ph/portal">https://datacommons.up.edu.ph/portal</a></li>
<li>Log in with your UPDC credentials</li>
<li>Explore available services and resources</li>
</ol>
 
<h2 id="support">🆘 Getting Support</h2>
 
<p>Multiple channels are available for technical support and assistance.</p>
 
<h3>Support Channels</h3>
<ul>
<ul>
<li><strong>User Portal:</strong> Submit support tickets</li>
<li><a href="/wiki/index.php/Accessing_the_Portal">Accessing the Portal</a></li>
<li><strong>Email:</strong> support@datacommons.up.edu.ph</li>
<li><a href="/wiki/index.php/Ticket_Creation_and_Management">Ticket Creation and Management</a></li>
<li><strong>Documentation:</strong> <a href="/wiki/index.php/Main_Page">Wiki documentation</a></li>
<li><a href="/wiki/index.php/Relevant_Concepts_and_Terms">Relevant Concepts and Terms</a></li>
<li><strong>Office Hours:</strong> Monday-Friday, 9:00 AM - 5:00 PM</li>
</ul>
</ul>


<h3>Response Times</h3>
<h2>Getting Help</h2>
<ul>
<ul>
<li>Critical issues: 2 hours</li>
<li><a href="/wiki/index.php/Contact_Us">Contact Us</a></li>
<li>High priority: 4 hours</li>
<li><a href="/wiki/index.php/FAQ">FAQ</a></li>
<li>Normal priority: 24 hours</li>
<li><a href="/wiki/index.php/Support_Response_Times">Support Response Times</a></li>
<li>Low priority: 72 hours</li>
</ul>
</ul>


<div class="section-box">
<div class="section-box">
<h3>📞 Contact Information</h3>
<h3>Quick Contact</h3>
<p><strong>UPDC Support Team</strong><br>
<p><strong>UPDC Technical Team</strong><br>
Email: support@datacommons.up.edu.ph<br>
Email: datacommons@up.edu.ph<br>
Phone: +63-2-8981-8500 ext. 1234<br>
Office: UP Diliman, Quezon City</p>
</div>
</div>


Latest revision as of 08:02, 25 September 2025

This section details how users can access UPDC services, utilize our data management tools, and communicate service requests to our team via the support portal.

Applying for UPDC Access

Data Management Services

Cloud Computing Services

UPDC User Portal

Getting Help

Quick Contact

UPDC Technical Team
Email: datacommons@up.edu.ph

For the most up-to-date information, please refer to our main documentation or contact our support team.

Retrieved from "http://wiki.datacommons.up.edu.ph/index.php?title=Using_UPDC_Services&oldid=32"